Privacy Policy – Proflamps

Effective: August 1st, 2017

This privacy statement covers the site proflamps.com and applies to all visitors, users and others who access the products and services provided by proflamps.com. We are committed to respecting and maintaining the privacy of our clients and visitors, and wish to demonstrate that commitment by adherence to the following policy.  This policy defines the following topics:

1. What personally identifiable information proflamps collects.
2. What personally identifiable information third parties collect through the Web site.
3. What organization collects the information.
4. How proflamps  uses the information.
5. With whom proflamps may share user information.
6. What types of security procedures are in place to protect the loss, misuse or alteration of information under proflamps control.
7. How users can correct any inaccuracies in the information.

Information Collection

Proflamps is the sole owner of the information collected on proflamps.com. Proflamps collects information from users at several different points on our website. 

Profile
The user profile solely consists of the information that we collect during the registration process and the checkout process. This information includes, the users e-mail address, person name shipping address information, invoice address information, phone number and if applicable, company name and VAT number. The user may view and edit all the information in the user profile using the account section of the website.

Orders

We keep track of all the shopping carts and orders created by a user, complete or incomplete, and link them to the user profile.

Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

The following cookies are used by our website:

Session cookie: ‘PHPSESSID’

This cookie is used to link the user’s session to session information on the webserver. This cookie is essential for the website to function properly. This cookie is removed every time the web browser is closed.

Preference cookie: ‘cookies’

This cookie is used to automatically hide the cookie notification shown on each page to notify the user about the use of cookies. This is a persistent cookie that is kept forever.

Preference cookie: ‘IncVat’

This cookie is used to store the user’s preference about wether to show prices including or excluding VAT.

Preference cookie: ‘closeJavascriptWarning’

This cookie is used to automatically close the no-Javascript warning which is shown when a user has Javascript disabled.

Data cookie: ‘Basket’

This cookie is used to store the current shopping cart of the user. It is a persistent cookie that is kept for seven days and restores the shopping cart and the items the user has placed there, when the session is lost.

Data cookie: ‘vouchers’

This cookie stores all the vouchers/coupon codes the user has added to the shopping cart. This is a persistent cookie that is kept for seven days.

Data cookie: ‘OrderId’

This cookie stores the order id of the current order. This cookie is used by the checkout process to restore a user’s session if it is lost during checkout or payment. This is a non-persistent cookie.

Log Files
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp. We only use the information in the log files to detect possible security breaches, to investigate possible fraud cases and to detect and solve technical issues. The logfiles are not used for statistical or commercial reasons.

Third parties

The website uses several third party services to gather statistics and improve usability. Each third party service may use its own cookies. These cookies are not visible to, or used by Proflamps.

- Google analytics.

- Google conversion tracking.

- Hotjar.

- Share on LinkedIn button.

- Share on facebook button.

- Tweet button.

Clear Gifs (Web Beacons/Web Bugs)
We do not employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), but some of the third party services may make use of them. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence.

Information Use

proflamps may use information it receives to:

• Effectively respond to your questions and requests, including fulfilling orders or providing services, online profile, or other products and services.
• Help you efficiently access your information after you sign in;
• Provide, improve, maintain, monitor and protect the effectiveness of the products and services provided by proflamps.com;
• Develop and test new products and features;
• Diagnose or fix technology problems as quickly as possible;
• For other uses we may disclose to you.

Communications from the Site

We only send emails in response to placed orders. This may include emails about incomplete orders or service emails about the products in the order.

Sharing of Information

Proflamps.com does not sell, rent, or share personal information with third parties for their marketing purposes.  

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Aggregate Information (non-personally identifiable)
We may share aggregated demographic information with our partners and clients. This information consists of correlating survey results or article reading preferences with business types. This is not linked to any personally identifiable information.

Notice regarding any Change of Ownership or Control
In the event proflamps.com goes through a change of ownership, including but not limited to transitions in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation, the information you have provided to proflamps will, in most instances, be part of the assets transferred. Users will be notified via email and a prominent notice on our website for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection, users will be given choice consistent with our notification of changes section.

Links to Third-Party Sites
This website contains links to other sites. proflamps.com is not responsible for the practices employed by any websites or services linked to our website, including the information or content contained within them. Please remember that when you use a link to go from our website to a third-party website, our Privacy Policy does not apply to those third-party websites, products or services. Your browsing and interaction on any third-party website, products or services, including those that have a link on our website, are subject to that third-party's own rules and policies. In addition, you agree that proflamps is not responsible and does not have control over any third-parties that you authorize to access your information.  If you are using a third-party website, you do so at your own risk.

Surveys
From time to time our website requests information from users through the use of surveys.  The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of this website. Users' personally identifiable information is not shared with third-parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes. Participation in these surveys or contests is completely voluntary.

Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, telephone number, email or postal address), or if a user no longer desires to have an account with proflamps.com, we provide a way to correct, update or delete/deactivate users' personally identifiable information. Most changes can be made in the 'Account’ section of our website. Other changes can be done by emailing or contacting us by telephone or postal mail at the contact information listed below.

Notification of Changes
proflamps.com reserves the right to change, modify or update this Privacy Policy from time to time, so please review it periodically.  If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the most current privacy policy in affect.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the website, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Your continued use of proflamps.com after any modification to this Privacy Policy will constitute your acceptance of such modification.

Purchase Security
When placing orders on our websites, all of your order information, including invoice address and delivery address, is transmitted through a secure connection. Once we receive your transmission, we use our best efforts to ensure its security on our systems.

We use Adyen and PayPal as our payment service providers. This means we never have access to your payment details like credit card information or PayPal Id.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. This website takes every precaution to protect our users' information. While we strive to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us or from us, and you do so at your own risk.  We encourage you to use caution when using the Internet and recommend that you do not share your proflamps registration password.

QUESTIONS OR CONCERNS

If you have any questions about this Privacy Policy or the products and services offered on proflamps.com, please contact us via email at support@proflamps.com or by telephone at telnbr +31 40 2868913

Proflamps.com  is a tradename of  Special Industrial Lighting International BV