Privacy Policy - Proflamps

Effective: April 1st, 2014

This privacy statement covers the site proflamps.com and applies to all visitors, users and others who access the products and services provided by proflamps.com. We are committed to respecting and maintaining the privacy of our clients and visitors, and wish to demonstrate that commitment by adherence to the following policy.  This policy defines the following topics:

1. What personally identifiable information proflamps collects.
2. What personally identifiable information third parties collect through the Web site.
3. What organization collects the information.
4. How proflamps  uses the information.
5. With whom proflamps may share user information.
6. What choices are available to users regarding collection, use and distribution of the information.
7. What types of security procedures are in place to protect the loss, misuse or alteration of information under proflamps control.
8. How users can correct any inaccuracies in the information.

Information Collection

Proflamps is the sole owner of the information collected on proflamps.com. Proflamps collects information from users at several different points on our website. 

Profile
We store information that we collect through cookies, log files, and clear gifs to create a composite profile of our users. Profile information stored includes as a minimum the name, e-mail address, business type and preferences on receiving information by e-mail (newsletter and news releases). Through the business type, this information is joined to newsletter content and news releases to record a composite view of specific business types' content preferences. Profile information is used to tailor a user's visit to our website and to direct pertinent marketing promotions to them. Your profile is shared in aggregate form only.

Event Registration
To use online registration on this website for a Proflamps-sponsored event, a user must first complete the registration form. During registration a user is required to give contact information (including but not limited the registrant’s name and email address). We use this information to contact the user about changes and updates to the event for which s/he has expressed interest. Information specific to the event, especially on the forms labeled, 'SPECIAL,' is optional, but highly recommended for the event.

Guestbook Profile: Newsletter Subscription and Email List
To subscribe to our newsletter, users are required to give a name and email address. This allows the newsletter synopsis page to be e-mailed to users. If this information is periodically updated, the updated information will also be collected.  

Industry Blogs:

If you request to be added to our Industry Blog list, any information you provide will be collected.  This will allow us to post the information to the Industry Blog page.  

Technical Services Request:

To obtain additional information about technical services using our Technical Services Request option, users are asked to provide specific information about their technical service needs, along with a name and email address. This allows the proflamps technicians to provide a thorough response to users.

Information Contained in Cookies and Similar Technology:

Proflamps uses technology to collect and store information when you visit proflamps.com.  This may include cookies and similar technologies like pixels, web beacons, and local storage to collect information about how you use proflamps.com and provide features to you.

Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. The cookies set by the site flag a user as having the Macromedia Flash plug-in; identify if the user has seen a particular cartoon sequence on main pages, and provide business type information for content metrics on newsletter articles and news releases. If users reject the cookie, they may still use our website. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the "Profile" section.

Log Files
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Clear Gifs (Web Beacons/Web Bugs)
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs in the e-mail synopsis page of the newsletter are tied to users' personally identifiable information, in that they pass a unique user ID back to the server to enable setting (or reading) a cookie. In addition, we use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt-out of these emails, please see the Opt-out section.

Information Use

proflamps may use information it receives to:

• Effectively respond to your questions and requests, including fulfilling order or providing services, registering for events, online profile, or other products and services.
• Help you efficiently access your information after you sign in;
• Provide personalized content and information to you and others, which could   include products and services based on the information you have provided to proflamps.com ;
• Provide, improve, maintain, monitor and protect the effectiveness of the products and services provided by proflamps.com;
• Develop and test new products and features;
• Diagnose or fix technology problems as quickly as possible;
• For other uses we may disclose to you.

Communications from the Site

Special Offers and Updates
We send all new members a welcoming email to verify profile information. Established members who have subscribed to the newsletter or news releases will receive regular mailings. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

Newsletter
If a user wishes to subscribe to our newsletter, we request contact information such as name and email address. Out of respect for our user’s privacy, we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service
We communicate with users on a regular basis to provide requested services including issues relating to their account.  These communications are generally done by email or telephone reply in response to a user’s inquiry.

Sharing of Information

Except in the limited circumstances stated in this section, proflamps.com does not sell, rent, or share personal information with third parties for their marketing purposes.  

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and clients. This information consists of correlating survey results or article reading preferences with business types. This is not linked to any personally identifiable information.

Notice regarding any Change of Ownership or Control
In the event proflamps.com goes through a change of ownership, including but not limited to transitions in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation, the information you have provided to proflamps will, in most instances, be part of the assets transferred. Users will be notified via email and a prominent notice on our website for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection, users will be given choice consistent with our notification of changes section.

Choice/Opt-out
proflamps.com users are given the opportunity to "opt-out" of having their information used for purposes not directly related to our website when such information is requested. For example, our order form has an "opt-out" mechanism so users who buy a product from proflamps.com can keep their email address from being added to our marketing lists. 

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications clicking on the link at the bottom of the message, or by emailing us at webmaster@proflamps.com with 'UNSUBSCRIBE' in the subject line, or the user may contact us by telephone at telnbr + 31402868913

Links to Third-Party Sites
This website contains links to other sites. proflamps.com is not responsible for the practices employed by any websites or services linked to our website, including the information or content contained within them. Please remember that when you use a link to go from our website to a third-party website, our Privacy Policy does not apply to those third-party websites, products or services. Your browsing and interaction on any third-party website, products or services, including those that have a link on our website, are subject to that third-party's own rules and policies. In addition, you agree that proflamps is not responsible and does not have control over any third-parties that you authorize to access your information.  If you are using a third-party website, you do so at your own risk.

Surveys
From time to time our website requests information from users through the use of surveys.  The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of this website. Users' personally identifiable information is not shared with third-parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users' personally identifiable information for any secondary purposes. Participation in these surveys or contests is completely voluntary.

Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, telephone number, email or postal address), or if a user no longer desires to have an account with proflamps.com, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can be done by emailing or contacting us by telephone or postal mail at the contact information listed below.

Notification of Changes
proflamps.com reserves the right to change, modify or update this Privacy Policy from time to time, so please review it periodically.  If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the most current privacy policy in affect.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the website, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Your continued use of proflamps.com after any modification to this Privacy Policy will constitute your acceptance of such modification.

Purchase Security
When placing orders on our websites, all of your order information, including your credit card number and delivery address, is transmitted through a secure server. Once we receive your transmission, we use our best efforts to ensure its security on our systems.

While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. This website takes every precaution to protect our users' information. While we strive to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us or from us, and you do so at your own risk.  We encourage you to use caution when using the Internet and recommend that you do not share your proflamps registration password.

QUESTIONS OR CONCERNS

If you have any questions about this Privacy Policy or the products and services offered on proflamps.com, please contact us via email at webmaster@proflamps.com or by telephone at telnbr +31 40 2868913

Proflamps.com  is a tradename of  Special Industrial Lighting International BV